Refund Policy
At Regal Touch Cleaners, customer satisfaction is our top priority. We strive to provide exceptional cleaning services and stand behind the quality of our work. Please review our refund policy below.
1. Satisfaction Guarantee
If you are not satisfied with the quality of your cleaning service, please notify us within 24 hours of your appointment. We will make every reasonable effort to resolve the issue, including offering a free re-clean of the affected area(s).
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Service not rendered: If you paid in advance and we fail to show up for your scheduled appointment without prior notice or rescheduling.
- Double payment: If you were accidentally charged twice for the same service.
- Cancellation: If you cancel your appointment at least 24 hours in advance of your scheduled service time.
3. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- You cancel or reschedule less than 24 hours before your appointment.
- You deny access to the property during the scheduled service window.
- Dissatisfaction is reported more than 24 hours after the service.
- Property conditions prevent service completion (e.g., unsafe environment, pest infestation, etc.).
4. How to Request a Refund
To request a refund, please contact us by email at info@regaltouchcleaners.com within the appropriate time frame. Include your full name, appointment date, and a description of the issue.
5. Processing Time
Approved refunds will be processed within 5–7 business days to the original method of payment. You will receive an email confirmation once your refund has been issued.
6. Policy Updates
Regal Touch Cleaners reserves the right to amend this refund policy at any time. Changes will be posted on our website with the updated effective date